Shipping & Returns

Once you have placed your order, you will get a confirmation email with order details. If you believe someone has posted on the services of the Website your work but without your authorization, please let us know immediately.

We will need your name, full address (zip code, region, country) and telephone number to send you your Urban Owl Sunglasses.

Deliveries from urbanowl.eu purchase will be made to the address on your order form. We will try to complete and deliver your order as soon as possible from the date your payment is confirmed. However, subject to delays outside our control, the overall delivery period could delay. If so, we will send you an email to inform you. Once the package is shipped from Urban Owl, it is no longer the responsibility of Urban Owl. Delays resulting from the carrier will be handled in a timely manner but are not the responsibility of the Website.

It is important that you enter your address correctly. Failure to input any part of your address will cause delays in your shipment and create added expense for your product. Urban Owl will not refund or exchange products that were shipped to an address that was missing information consequently making them undeliverable.

We try to process orders quickly so that you don’t have to wait. However, if you would like to change or cancel your order, email us at [email protected] with the subject line “Change Order” or “Cancel Order” and we will contact you as soon as possible.